Job details

Sales Admin & Delivery Manager

Company details

Inchcape is an independent, multi-brand car distributor operating in countries on five continents. We are present in 40 countries and act as a key strategic partner for the world's leading premium and luxury brands, for whom we provide an effective and customer-oriented route to market.

In Belgium and Luxembourg, we are the official distributor of Toyota and Lexus.

In addition to our Belgian flagship store in Zaventem, we have 2 concessions and service points in Brussels and Antwerp.

We are currently looking for a Sales Admin& Delivery Manager for our site in Zaventem & Anderlecht.

#vacancy #job #automotive #concession #salesadmin


The Sales Admin & Delivery Manager IRB is responsible for the coordination of the administration and delivery of new and used vehicles in order to ensure that everything is done on time and in good conditions (retail, TME, fleet, merchant) for the Toyota sites of Zaventem, Anderlecht.

To do so, he/she is also responsible for the uniformity of the procedures for the 2 IRB sites (Anderlecht and Zaventem) as well as for the management and coaching of the Sales Admin & Delivery team.

Responsibilities include:

1. Optimize the sales administration of new and used vehicles

  • Prepare and control the sales files: Purchase order, checklist, analysis sheet, financing contracts (if applicable)
  • Perform registration of new orders and optimize exchanges with various stakeholders to ensure timely delivery
  • Ensure registration and tracking of all files in the dealership's computer system
  • Define and communicate tasks and schedules for each employee for vehicle preparation and delivery
  • Ensure filing and tracking of files
  • Contacting customers for the delivery of their vehicle and the reception of the new vehicle documents
  • Contacting the drivers of Contact Cy Cars/CRP/vehicles via the leasing companies regarding the delivery and the taking back of the old vehicle - carcheck
  • Contacting, if necessary, the various suppliers (alarm, carkit, tinted windows, lettering) for fitting of accessories
  • Make sure that the sales employees prepare the showroom and finished vehicles on time
  • Carry out a monthly inventory of the vehicles

2. Ensure an optimal management of the various sales sites

  • Standardize the procedures in the various sites in order to improve the quality of the service, the harmonization of the working methods allowing a better flexibility and productivity in the department
  • Review the workload of the different sites according to the orders and proceed to certain distributions if necessary
  • Effectively follow up on the contracts with the suppliers and carriers to identify the possibilities of improvement
  • Find solutions in case of supplier problems or temporary lack of manpower on a site
  • Optimize the quality of customer service for the sales admin department
  • Manage and follow up on any complaints regarding sales admin and delivery
  • Maintain daily and monthly reporting: Dashboard, daily funnel, weekly, smartsheet...
  • Make proposals to simplify the processes in terms of digitization of procedures in order to guarantee optimum efficiency

3. Act as people manager in the sales admin department

  • Monitor the proper respect of the values and norms applicable in the dealership
  • Train, coach and continuously motivate team members
  • Evaluate the competencies and skills of the collaborators according to the evaluation methods set up by Inchcape


  • You have experience as an administrative manager with customer contacts
  • You are fluent in Dutch, French and English
  • You have a good knowledge of Office applications (Excel, Word). Knowledge of an IT package for a dealer (Navision - Incadea) is a plus
  • You are a team player
  • You are precise and organized, and know how to take initiatives
  • You are dynamic, communicative and know how to manage a team
  • You are result oriented and know how to solve problems when they arise
  • You have a high level of integrity


You get the opportunity to work for a car brand that is the reference in the field of hybrid vehicles.

We offer a professional challenge within a team of enthusiastic colleagues.

If you share our values and want to be part of our team, do not hesitate to send us your CV!

  • Placed on:Mon 26 September 2022
  • Location: Zaventem / Anderlecht
Please waiting during procesing your request
Mail to friends
Email(s) successfully sent
An error is occured please contact the system administrator